This Privacy Policy explains how Frezya Child Development and Counseling Center (“Frezya”, “we”, “us”) collects, uses, stores, and protects personal data when you visit frezyacocukgelisimi.com or contact us.
Data Controller: Under the Turkish Personal Data Protection Law No. 6698 (“KVKK”), the data controller is Frezya Child Development and Counseling Center. Contact details: E-mail: yaren.bakir@frezyacocukgelisimi.com, Phone: +90 542 332 72 68, Address: Fatih / Istanbul – Şehremini, Turgut Özal Millet Cad. No:145 Kat:3 D:8 (opposite Çapa Faculty of Medicine).
What data we may process: When you contact us via the website or other channels, we may process identification and contact data (such as your name, phone number, e-mail address) and the content of your message/request. We may also process technical data automatically generated during your visit, such as IP address, device and browser information, access times, and usage/log records for security and system administration. If cookies are used, cookie data and related identifiers may also be processed.
Sensitive data note: Services related to child development and counseling may involve health or other sensitive data. Please avoid entering sensitive or detailed health information into website contact fields. If you voluntarily share such information, it may be processed only to evaluate your request and respond to you, and where required, based on your explicit consent and in line with KVKK requirements.
Purposes of processing: We process personal data to respond to your messages and information requests, to manage appointment/preliminary consultation processes, to provide information about our services, to operate and secure the website, to prevent misuse, to comply with legal obligations, and to protect or exercise our legal rights in case of disputes.
Legal bases: We process personal data under KVKK legal grounds, as applicable, including necessity for the establishment or performance of a contract, compliance with legal obligations, legitimate interests (provided that your fundamental rights and freedoms are not harmed), the establishment, exercise, or protection of a right, and where required, your explicit consent.
Transfers of data: Your personal data may be shared, limited to the purposes above and on a need-to-know basis, with service providers that support our IT/hosting and communications infrastructure (such as hosting and e-mail providers), with legal/financial advisors when necessary, and with authorized public institutions and authorities when required by law. If the website contains embedded third-party content (e.g., social media embeds), those third parties may collect data through their own technologies (including cookies) under their own policies. Where cross-border transfers occur (for example, due to the location of service providers), we will take measures required under KVKK and applicable regulations.
Cookies: Cookies may be used to ensure the website functions properly, to enhance user experience, and for security and performance. Depending on the setup, cookies may include strictly necessary cookies (for core functions), functional cookies (to remember preferences), and analytics cookies (to understand site usage). You can manage cookies through your browser settings by deleting or blocking them; however, some site features may not work properly if you disable cookies.
Retention: We retain personal data for the period necessary to fulfill the purposes described above, and for additional periods required by applicable legislation and limitation periods. At the end of the retention period, personal data is deleted, destroyed, or anonymized in accordance with KVKK.
Data security: We implement reasonable technical and administrative safeguards to protect personal data (such as access controls and security measures). However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights under KVKK: You have rights under KVKK (Article 11), including the right to learn whether your personal data is processed, request information, learn the purpose of processing and whether it is used accordingly, know third parties to whom data is transferred, request correction of incomplete/incorrect data, request deletion or destruction under legal conditions, and object to results against you arising from analysis exclusively through automated systems, and request compensation for damages where conditions are met. To exercise your rights, you may contact us at yaren.bakir@frezyacocukgelisimi.com. We may request information necessary to verify your identity and evaluate your request.
Children’s data: Our services relate to children, but the website is intended to be used by parents/legal guardians. If information about a child is provided, it should be provided by the parent/legal guardian and will be processed only for the relevant purposes and within the limits of applicable law.
Changes to this policy: We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version becomes effective when published on the website.